“What gets measured, gets managed.”Peter Drucker
Once an organization has conducted a thorough business checkup and fixed those issues they have an opening to really accelerate the performance of the company. The way they do this is through having goals and managing those goals in a way that can be understood across the company. Our role in helping businesses is to make sure that the goals that are set are SMART goals (Specific, Measurable, Attainable, Relevant and Timely).
We also work with companies to understand how to most accurately measure progress towards goals. We avoid vanity metrics like number of page visitors and likes on social media. We focus on important metrics like revenue per customer, percent of repeat customers, number of customer service complaints, and so on. The metrics we choose are based on the important goals that are established.
Once these goals and metrics have been sent they have to be worked into the fabric of your business or organization. Both management and all employee levels must understand and see the value of the goals and metrics. They must know what their part of each are and how their contribution will be measured. Employee compensation should somehow be tied to the company reaching its goals, but also retain an individual component.
Contact us so we can work with you to:
- determine your most important goals
- decide how to best measure these goals with meaningful metrics
- merge these goals and metrics into company culture and implement this in a meaningful way across your organization